1) OUR COMPANY
This website www.thewagtailway.co.uk, is owned & operated by L Boyce-Sleight & D Sleight.
The Wagtail Way, Thetford, Norfolk UK
E: thewagtailway@gmail.com

To contact us please click here

2) OUR WEBSITE
WEBSITE DISCLAIMER FOR: WWW.THEWAGTAILWAY.CO.UK
This disclaimer details our obligations to you regarding our website.
Please read this disclaimer in full before you use this Website.
Using the Website implies that you accept the terms of this disclaimer.

Use of Website
No part of this website may be reproduced without our prior written consent.
All copyrights, trademarks & other intellectual property rights on this website are owned by us or companies we are in partnership with (to sell their products); and must not be reproduced without prior written consent.
You may use this website for your own purposes only, this includes printing or downloading material from this website.
However, you cannot modify any content without prior written consent. Any content from this website may not be republished online/offline without our written consent.

Links To & From Other Websites
Any links to this website require written consent before making it public. Under no circumstances can any page be replicated, nor may you imply that we are endorsing any services or products, unless previously agreed by us, with written consent provided.
If any links to our website have not been provided with written consent then we have the right to be fully indemnified for any loss or damage suffered as a result of these actions.
Any links to third-party websites found on our website are provided for your information only. We have not reviewed any of these websites and have no responsibility for the websites or their content.

Exclusion of Liability
We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee that all materials on this website are correct/complete. We shall not be liable or responsible for any kind of loss or damage that may result to anyone using our website.

 

3) PLACING AN ORDER
Once you have placed an order with us, you are agreeing to purchase goods from us. We will send you an email to confirm your order.

In the unlikely event that we are out of stock or the item is no longer available, or that we have made a pricing mistake, we will contact you, to either offer an alternative solution or refund you in full (or partially if you would like part of the order to continue if there are multiple items).

Once we have received your order we aim to process this as quickly as possible. The timescale for dispatch will depend on the type of product/service ordered. Please note the majority of time we aim to dispatch within 1-2 days. We will send a confirmation email to advise on the delivery schedule.

Images of products are for illustrative purposes only. We cannot guarantee exact colours due to the natural products we use, so products can vary.

We make every effort to display the products as accurately as possible, all information provided is approximate and is provided in good faith.

By placing an order with us, you agree to and accept our terms & conditions, as well as our privacy policy and the terms of website use.

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

Delivery charges will be shown in the basket, based on either product type or total order weight.

You will be required to pay for the goods in full at the time of ordering.

All our prices are in GBP & include VAT (where applicable).

We do not take transactions directly via our website. All transactions can be made either by a Bank Transfer (you are provided details once your order has been submitted, but we will not begin to process until funds have cleared) or we use secure payment processing by PayPal. We find this the most secure method for your peace of mind, and we, therefore, do not hold any sensitive information ourselves.

You can pay for your order by Cash or Credit/Debit Card on collection from our premises by prior arrangement. However, please note all bed sales are to be paid before they are made to order.

 

4) DELIVERY & PROCESSING

We offer a collection only service.

We always aim to ensure all goods are processed within 1-2 working days & any estimated available date is only an estimate (which we can change without notice).

We are unable to have collections on the following days: Saturday PM, Sunday, or Bank Holidays.

We are a small family company & do take holidays, therefore we are unable to process orders or dispatch during these times. We will make this clear on our website with a notice.

Food orders for collection are not packed in insulated boxes.

Collections are made by prior arrangement (please contact us).

Disposal of packing materials is your responsibility.

If the goods are not collected as scheduled, lost, or damaged in transit, please let us know immediately. Any delay in reporting this means we cannot accept any claims or take responsibility for this issue as we will be unable to offer an alternative solution.

On rare occasions, there could be reasons beyond our control that could prevent us from making the collection as planned. These could include such things as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage, or the delays/issues from our own suppliers.

In these instances, we will aim to promptly put things right, but cannot be held accountable where this causes a delay or failure in collection of your order.

 

5) FURTHER PRODUCT INFORMATION, CANCELLATIONS & REFUNDS

Any replacement items will not be dispatched until the original items have been received at our premises and checked.

The cost of returning items to us is your responsibility, however, on inspection we will refund your ‘reasonable’ postage costs, providing that the items are found to be faulty.

If the items are not faulty, we are within our rights to return these to you, & you will be required to cover our standard courier costs.

If an item is no longer available we will contact you to offer an alternative. Our liability is to replace the faulty items only; we are unable to guarantee an exact match. In this instance you will have the option of a refund.

In the rare instances where we do not need the original items returned for exchange/refund, it becomes your responsibility for their disposal safely.

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WAGTAIL RAW & OTHER FOODS/TREATS
We are more than happy to refund or exchange any non-perishable items (however the cost to return these items is your responsibility unless we have in error sent you the wrong items). But unfortunately, we cannot accept returns on perishable foods. We can however review any claims for refunds/exchange of perishable foods providing you make contact with us within 24 hours (where possible please email us pictures) providing legitimate reasons.

Incorrectly ordered, not liking the food (you or your dog), smell, and food arriving slightly thawed are not acceptable reasons for cancellation or refund.

We cannot be held responsible for returned items that are lost in the post or transit, so we suggest using a recorded delivery method so we can keep track of the return.

 

6) LIABILITY
Any products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirements outside of the UK.

We do not accept any liability for the misuse of our products, feeding, or administering products we sell. You are responsible for how you use our products.